CBC Communication & Interpersonal Skills 2

Question 1

During a coaching session, a client pauses for a long time after a difficult question. What is the coach's most effective response?

Accepted Answer

Allow the silence to continue so the client can process

Answer

Silence gives clients space to think deeply, and interrupting it can shut down valuable reflection.

Question 2

A business coach notices a client's words say 'everything is fine' but their arms are crossed and their tone is flat. What should the coach do?

Accepted Answer

Gently share the observed incongruence and invite the client to explore it

Answer

Naming the mismatch between verbal and nonverbal cues, without judgment, opens deeper exploration.

Question 3

Which questioning approach is most aligned with core coaching communication principles?

Accepted Answer

Open-ended questions that expand the client's thinking

Answer

Open-ended questions promote client-generated insight rather than steering toward the coach's agenda.

Question 4

When paraphrasing a client's statement, the coach's primary goal is to:

Accepted Answer

Confirm understanding and show the client they were heard

Answer

Paraphrasing checks understanding and validates the client, which builds trust and clarity.

Question 5

A client repeatedly interrupts the coach during a session. The best interpersonal response is to:

Accepted Answer

Address the pattern directly and reset conversational agreements

Answer

Directly and respectfully addressing the pattern maintains a productive coaching alliance.

(CBC) Certified Business Coach Practice Test