CBC Change Management 3

Question 1

In change management, what is the primary purpose of a stakeholder analysis?

Accepted Answer

To identify who is affected by the change and their level of influence and support

Answer

Stakeholder analysis maps who is impacted, their influence, and their attitude so engagement can be tailored accordingly.

Question 2

A coach is helping a client build a 'guiding coalition' for a company-wide transformation. Which composition is MOST effective?

Accepted Answer

A cross-functional group with position power, expertise, credibility, and leadership skill

Answer

Kotter recommends a coalition combining positional power, expertise, credibility, and leadership drawn from across the organization.

Question 3

According to the Kübler-Ross change curve applied to organizations, which emotional stage typically comes immediately after denial?

Accepted Answer

Anger or resistance

Answer

After denial, individuals typically move into anger or active resistance before eventually exploring and accepting the change.

Question 4

A client complains that employees 'heard about the merger through the rumor mill' before any official announcement. What change communication principle was violated?

Accepted Answer

Communicate early, honestly, and through official channels before informal ones fill the gap

Answer

When official communication lags, rumors fill the vacuum, so leaders should communicate early and transparently.

Question 5

In the ADKAR model, an employee understands why the change is needed and wants to participate, but keeps making errors with the new software. Which element is missing?

Accepted Answer

Ability

Answer

Knowledge and motivation without successful execution indicates a gap in Ability, the capacity to perform the change.

(CBC) Certified Business Coach Practice Test

(CBC) Certified Business Coach Practice Test

CBC Change Management 3