CBC Change Management 2

Question 1

A business coach is guiding a client whose employees are resisting a new CRM system. According to Kotter's 8-step model, what should the leadership team establish FIRST?

Accepted Answer

A sense of urgency around why the change matters

Answer

Kotter's model begins with creating a sense of urgency so people understand why change is necessary now.

Question 2

In the ADKAR model of individual change, what does the 'A' at the beginning stand for?

Accepted Answer

Awareness of the need for change

Answer

ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement, beginning with awareness of why change is needed.

Question 3

A coaching client says, 'My team agreed to the reorganization in meetings, but nothing has actually changed in their daily behavior.' Which change management concept BEST describes this gap?

Accepted Answer

Compliance without commitment

Answer

Compliance without commitment occurs when people outwardly agree to change but do not internalize or act on it.

Question 4

According to Kurt Lewin's three-stage change model, what is the purpose of the 'unfreezing' stage?

Accepted Answer

Preparing people to let go of existing habits and mindsets

Answer

Unfreezing readies the organization by breaking down the existing status quo before new behaviors are introduced.

Question 5

A business coach notices a client organization launched five major initiatives in one quarter and employees seem disengaged and overwhelmed. What is this phenomenon called?

Accepted Answer

Change fatigue

Answer

Change fatigue is the exhaustion and disengagement that results from too many changes happening at once or in succession.

(CBC) Certified Business Coach Practice Test

(CBC) Certified Business Coach Practice Test

CBC Change Management 2