CBC Business Strategy & Goal Setting 4

Question 1

A client achieved last year's revenue goal but employee turnover doubled. What does this suggest about the goal-setting process?

Accepted Answer

Goals should be balanced across multiple dimensions, not just financial results

Answer

Pursuing a single financial metric can create unintended harm, so goals should balance financial, customer, and people dimensions.

Question 2

Which tool maps objectives across financial, customer, internal process, and learning-and-growth perspectives?

Accepted Answer

Balanced Scorecard

Answer

The Balanced Scorecard organizes strategy across those four classic perspectives.

Question 3

A client blames the economy for missing every goal. How should a coach address this pattern?

Accepted Answer

Explore what factors are within the client's control and refocus goals on those

Answer

Coaching shifts clients from external blame toward accountability for controllable actions and adaptive goals.

Question 4

When cascading company goals to departments, what is the most important requirement?

Accepted Answer

Each department's goals must directly support the overall strategic objectives

Answer

Cascading works only when departmental goals link clearly to and support the organization's strategic objectives.

Question 5

A client wants to enter a market where a PESTLE analysis reveals pending regulation that could ban the core product. This finding is an example of which factor?

Accepted Answer

Legal/political factor affecting strategic feasibility

Answer

Pending regulation is a legal/political element of PESTLE that directly affects whether the strategy is viable.

(CBC) Certified Business Coach Practice Test

(CBC) Certified Business Coach Practice Test

CBC Business Strategy & Goal Setting 4