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Decision Making & Problem Solving Flashcards

7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Decision Making & Problem Solving flashcards as text

  1. Which tool visually maps a problem's potential causes into categories such as people, process, equipment, and environment?

    Answer: Fishbone (Ishikawa) diagram

    The fishbone or Ishikawa diagram organizes possible causes of a problem into major categories for analysis.

  2. A client anchors all salary negotiations to the first number mentioned, regardless of market data. Which bias is at play?

    Answer: Anchoring bias

    Anchoring bias is over-reliance on the first piece of information encountered when making decisions.

  3. What distinguishes a programmed decision from a non-programmed decision in a business context?

    Answer: Programmed decisions are routine and rule-based; non-programmed decisions address novel, unstructured situations

    Programmed decisions follow established procedures for recurring situations, while non-programmed decisions handle new, unstructured problems.

  4. During a coaching session, a client generates ten solutions but cannot choose. Which convergent technique helps narrow the list objectively?

    Answer: Scoring each option against agreed criteria

    Criteria-based scoring converts a long option list into a ranked, defensible shortlist.

  5. What is the main risk of a leader relying solely on intuition for major strategic decisions?

    Answer: Intuition can encode unexamined biases and lacks verifiable supporting evidence

    Unchecked intuition may reflect hidden biases and provides no evidence trail for validating high-stakes choices.

  6. A coach helps a client run a 'pre-mortem' before launching a new service. What does this exercise involve?

    Answer: Imagining the project has failed and working backward to identify why

    A pre-mortem assumes future failure and identifies its likely causes so they can be mitigated in advance.

  7. In consensus decision making, what does reaching consensus actually require?

    Answer: All members can accept and support the decision, even if it is not everyone's first choice

    Consensus means all members can live with and support the outcome, not that it is everyone's preferred option.