Decision Making & Problem Solving Flashcards
7 cards from real CBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Decision Making & Problem Solving flashcards as text
A business coach's client keeps postponing a major hiring decision. Which coaching approach best addresses the root of decision paralysis?
Answer: Explore the fears and assumptions underlying the delay through open questions
Coaching addresses decision paralysis by surfacing the underlying fears and assumptions rather than imposing deadlines or answers.
In the classic problem-solving cycle, what step should immediately follow defining the problem?
Answer: Analyzing root causes and gathering relevant information
After defining a problem, effective problem solvers analyze causes and gather data before generating or implementing solutions.
A client presents a symptom, 'sales are down,' as the problem. What technique helps the coach and client uncover the underlying cause?
Answer: The 5 Whys questioning technique
The 5 Whys drills down from a symptom to its root cause by repeatedly asking why the issue occurs.
Which cognitive bias is a client displaying when they only seek data that supports the expansion plan they already favor?
Answer: Confirmation bias
Confirmation bias is the tendency to seek and favor information that supports one's existing beliefs.
When should a business coach encourage a client to use a weighted decision matrix?
Answer: When comparing multiple options against several criteria of differing importance
A weighted decision matrix is designed for evaluating multiple options against criteria that vary in importance.
A client says, 'We've invested too much in this product to stop now,' despite mounting losses. Which decision trap should the coach highlight?
Answer: The sunk cost fallacy
The sunk cost fallacy is continuing an endeavor because of past investment rather than future value.
What is the primary purpose of divergent thinking in the problem-solving process?
Answer: Generating a wide range of possible solutions before narrowing down
Divergent thinking expands the pool of possible solutions, which convergent thinking later narrows.