CBA Technology & Digital Business Transformation

Question 1

What is the primary benefit of cloud computing for small businesses?

Accepted Answer

Reduces upfront IT infrastructure costs and enables scalable resource access

Answer

Eliminates the need for internet connectivity

Answer

Guarantees 100% data security at all times

Answer

Replaces all need for on-site employees

Question 2

Which cybersecurity framework is widely recommended for small-to-medium businesses (SMBs) in the United States?

Accepted Answer

NIST Cybersecurity Framework

Answer

ISO 27001

Answer

PCI DSS

Answer

HIPAA Security Rule

Question 3

In business technology, what does the acronym ERP stand for?

Accepted Answer

Enterprise Resource Planning

Answer

Electronic Revenue Processing

Answer

Expense Reduction Program

Answer

External Reporting Protocol

Question 4

A Customer Relationship Management (CRM) system is primarily designed to:

Accepted Answer

Track and manage customer interactions and sales relationships

Answer

Manage supply chain logistics and inventory levels

Answer

Automate financial reporting and tax filings

Answer

Monitor employee performance and HR metrics

Question 5

Which metric is most commonly used to evaluate the effectiveness of digital marketing campaigns?

Accepted Answer

Return on Investment (ROI)

Answer

Gross profit margin

Answer

Current ratio

Answer

Accounts receivable turnover

Question 6

Which statement best describes Software as a Service (SaaS)?

Accepted Answer

Software delivered via the internet on a subscription basis without local installation

Answer

Open-source software available for free community download

Answer

Custom software built exclusively by an in-house development team

Answer

A government program for subsidizing business software purchases

Question 7

What is a key strategic advantage of implementing e-commerce for a small business?

Accepted Answer

Extends market reach beyond local geographic limitations

Answer

Guarantees higher profit margins than physical retail

Answer

Eliminates the need for customer service staff

Answer

Removes the need for product inventory management