CBA CBA Client Relations & Event Consultation 3

Question 1

Which communication style is MOST effective when explaining complex balloon design concepts to a non-industry client?

Accepted Answer

Use simple, visual language supported by sketches or portfolio photos

Answer

Use industry jargon to demonstrate expertise

Answer

Send a lengthy technical specification document

Answer

Avoid explaining and just present the finished product

Question 2

A corporate client requires a non-disclosure agreement (NDA) before sharing event details. How should a CBA respond?

Accepted Answer

Sign the NDA if it's reasonable and proceed professionally, consulting a lawyer if needed

Answer

Refuse to sign — it's unnecessary for décor work

Answer

Ignore the request and proceed without signing

Answer

Insist on a counter-NDA immediately

Question 3

What is the benefit of maintaining a detailed client database with event history and preferences?

Accepted Answer

It enables personalized follow-ups, accurate re-booking quotes, and stronger long-term client relationships

Answer

It is only useful for tax purposes

Answer

It is required by law for balloon businesses

Answer

It helps identify clients who pay late

Question 4

When a client leaves a negative online review about your balloon service, what is the BEST professional response?

Accepted Answer

Reply publicly with a calm, respectful acknowledgment and offer to resolve the issue offline

Answer

Ignore it — online reviews don't matter

Answer

Respond privately and aggressively to defend your work

Answer

Ask friends to post positive reviews to bury the negative one

Question 5

Which of the following best describes the purpose of a balloon design mood board presented during a client consultation?

Accepted Answer

To align visual expectations, confirm style preferences, and reduce the risk of post-installation disappointment

Answer

To show off the artist's skills only

Answer

To replace the written contract

Answer

To demonstrate balloon pricing differences

Question 6

A repeat client refers a new customer to your balloon business. What is the most professional way to acknowledge this?

Accepted Answer

Send a thank-you note, small gift, or referral discount to show appreciation and encourage future referrals

Answer

Do nothing — referrals are expected

Answer

Offer the referring client a free event

Answer

Simply provide good service to the new client