CAT Alarm Technician Security Protocols 2

Question 1

When a technician arrives at a customer site and the alarm is active, what is the FIRST step before entering?

Accepted Answer

Contact the central station to confirm the alarm status and obtain authorization

Answer

Contacting the central station first ensures the technician is authorized and aware of the current alarm situation before entering.

Question 2

Which practice best protects customer access codes during a service call?

Accepted Answer

Ask the customer to enter their own code and avoid handling it yourself

Answer

Allowing the customer to enter their own code prevents the technician from having unnecessary access to sensitive credentials.

Question 3

A homeowner asks a technician to add a secondary keypad that bypasses the master code. The technician should:

Accepted Answer

Add a secondary keypad with a unique user code instead

Answer

Adding a secondary keypad with its own unique user code fulfills the customer's need without bypassing the master code.

Question 4

What is the purpose of a tamper switch on an alarm control panel enclosure?

Accepted Answer

To trigger a supervisory signal if the enclosure is opened without authorization

Answer

Tamper switches detect unauthorized access to the control panel enclosure and generate a supervisory or alarm signal.

Question 5

During installation, a technician discovers the customer wants the panic button disabled to avoid accidental activation. The proper response is to:

Accepted Answer

Explain that panic zones are often required by code and must remain active

Answer

Panic buttons may be required by local codes or UL standards and generally must remain functional for life-safety compliance.

(CAT) Certified Alarm Technician Level I Practice Test