Project and Client Management Flashcards
7 cards from real CAT practice questions. Tap to flip, then mark Knew It or Still Learning โ missed cards come back until you master them.
Read the first 7 Project and Client Management flashcards as text
A CAT is managing two simultaneous commercial AV projects and realizes a shared piece of test equipment is needed on both sites the same day. The BEST resolution is to:
Answer: Prioritize based on contractual deadlines and arrange a rental for the secondary site
Prioritizing by contractual deadlines and sourcing a rental ensures both projects stay on track without defaulting on obligations.
A submittal package for an AV project typically includes which of the following?
Answer: Equipment cut sheets, shop drawings, and product data for engineer review
Submittals provide the design team with product data sheets, shop drawings, and specifications so they can verify equipment meets the design intent.
When a commercial AV project reaches 'substantial completion,' it means:
Answer: The system is sufficiently complete for its intended use, though minor items may remain
Substantial completion indicates the system is functional for its intended purpose even if minor deficiencies on the punch list remain uncorrected.
A hotel client insists on verbal approval to substitute a specified speaker model with an equivalent product. A CAT should:
Answer: Obtain written approval through a formal product substitution request
Written approval through a formal substitution request protects the integrator from liability and ensures the design team has accepted the alternate product.
Which financial metric BEST measures whether a commercial AV project is on budget at a given point in time?
Answer: Cost-to-complete vs. remaining budget
Comparing cost-to-complete against remaining budget shows whether the project will finish within the approved budget based on current spending trends.
A CAT discovers during installation that the room's structural steel prevents mounting a projector at the specified location. This should be documented and communicated using:
Answer: An RFI to the design team and a potential change order if redesign is required
An RFI documents the field condition formally, and a change order addresses any cost or schedule impact resulting from the required redesign.
After project closeout, a client calls about an issue with the control system programming 13 months after installation. The contract included a 12-month warranty. A CAT should:
Answer: Inform the client the warranty has expired and offer a paid service agreement or T&M call
Once the warranty period has expired, the integrator should clearly communicate the change in status and offer appropriate paid service options.