Practice Test Geeks(CAT) Certified Alarm Technician Level I Practice Test
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Alarm Technician Security Protocols Flashcards

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Read the first 7 Alarm Technician Security Protocols flashcards as text

  1. When a technician arrives at a customer site and the alarm is active, what is the FIRST step before entering?

    Answer: Contact the central station to confirm the alarm status and obtain authorization

    Contacting the central station first ensures the technician is authorized and aware of the current alarm situation before entering.

  2. Which practice best protects customer access codes during a service call?

    Answer: Ask the customer to enter their own code and avoid handling it yourself

    Allowing the customer to enter their own code prevents the technician from having unnecessary access to sensitive credentials.

  3. A homeowner asks a technician to add a secondary keypad that bypasses the master code. The technician should:

    Answer: Add a secondary keypad with a unique user code instead

    Adding a secondary keypad with its own unique user code fulfills the customer's need without bypassing the master code.

  4. What is the purpose of a tamper switch on an alarm control panel enclosure?

    Answer: To trigger a supervisory signal if the enclosure is opened without authorization

    Tamper switches detect unauthorized access to the control panel enclosure and generate a supervisory or alarm signal.

  5. During installation, a technician discovers the customer wants the panic button disabled to avoid accidental activation. The proper response is to:

    Answer: Explain that panic zones are often required by code and must remain active

    Panic buttons may be required by local codes or UL standards and generally must remain functional for life-safety compliance.

  6. Which of the following is considered a best practice when leaving a job site after an alarm system installation?

    Answer: Change the installer code to a unique value and document it securely

    Changing the installer code to a unique, non-default value and storing it securely prevents unauthorized access to programming.

  7. A technician is asked to test a commercial fire alarm system during business hours. What is the required first step?

    Answer: Notify building management and the central station, and place the system on test mode

    Pre-notification and placing the system on test mode prevents unnecessary emergency dispatches and ensures all parties are aware.