CAST Communication & Stakeholder Engagement 2

Question 1

A tester discovers a critical defect one day before a scheduled release. Who should be notified FIRST?

Accepted Answer

The development lead and test manager immediately

Answer

Only the QA director after documenting the defect

Answer

The customer directly to manage expectations

Answer

The release manager after the defect is reproduced

Question 2

Which communication technique is MOST effective when conveying complex test metrics to non-technical stakeholders?

Accepted Answer

Visual dashboards using charts and trend graphs

Answer

Detailed spreadsheets with raw defect counts

Answer

Technical test logs exported from the test tool

Answer

Formal written reports with statistical analysis

Question 3

A product owner keeps changing requirements mid-sprint, causing rework for the test team. What is the BEST approach?

Accepted Answer

Facilitate a discussion to establish a change control process

Answer

Refuse to test new requirements added after sprint start

Answer

Escalate to the project manager without discussing with the product owner

Answer

Accept all changes silently to avoid conflict

Question 4

When preparing a test summary report for stakeholders, which element is MOST important to include?

Accepted Answer

An assessment of product quality and release risk

Answer

A list of every test case executed with pass/fail status

Answer

The personal performance ratings of each tester

Answer

Detailed technical descriptions of all defects found

Question 5

A stakeholder insists a known defect is 'not a real bug' and should be closed. What should the tester do?

Accepted Answer

Provide objective evidence such as requirements and reproduction steps to support the defect

Answer

Close the defect immediately to maintain the relationship

Answer

Escalate to senior management without talking to the stakeholder

Answer

Mark it as deferred without discussion

Question 6

In an Agile team, how should testers communicate test progress MOST effectively?

Accepted Answer

Update the team verbally during daily standups and maintain a visible task board

Answer

Submit weekly written status reports to the project manager

Answer

Send individual emails to each team member at the end of the day

Answer

Post defects in the backlog only when a sprint ends

Question 7

A developer dismisses a tester's defect report saying it is 'by design.' What is the tester's BEST next step?

Accepted Answer

Cross-reference the behavior against the requirements specification and raise with the product owner if discrepant

Answer

Accept the developer's explanation and close the defect

Answer

Reopen the defect immediately without further investigation

Answer

Escalate to senior management right away