CASS CASS Deliverability & Return Mail Management 2 — Questions and Answers
Question 1: Which USPS endorsement is recommended for mailers who want address correction notices without having pieces returned or forwarded?
- RETURN SERVICE REQUESTED
- FORWARDING SERVICE REQUESTED
- ADDRESS SERVICE REQUESTED
- CHANGE SERVICE REQUESTED (Correct answer)
Correct answer: CHANGE SERVICE REQUESTED
CHANGE SERVICE REQUESTED results in disposal of the mailpiece and electronic notification of the new address, without forwarding or returning.
Question 2: What is the term for mail that is returned to the sender because it could not be delivered to the addressee?
- Nixie mail (Correct answer)
- Dead mail
- Unforwardable mail
- Bulk return mail
Correct answer: Nixie mail
Nixie mail is the USPS term for mail returned to the sender because the addressee cannot be found at the given address.
Question 3: A CASS-certified address standardization process helps reduce return mail primarily by doing what?
- Applying postage automatically
- Correcting address format errors before mailing (Correct answer)
- Printing endorsements on envelopes
- Generating forwarding orders
Correct answer: Correcting address format errors before mailing
CASS certification ensures address elements are standardized and validated against USPS data, reducing format errors that cause delivery failures.
Question 4: When a mailer receives returned mail with a yellow sticker showing a new address, what USPS service provided that information?
- National Change of Address (NCOA)
- Address Sequencing Service (ASS)
- Intelligent Mail Barcode scanning
- Forwarding Service (Correct answer)
Correct answer: Forwarding Service
USPS Forwarding Service generates the yellow address correction stickers placed on returned First-Class Mail pieces.
Question 5: Which metric best measures the effectiveness of address hygiene efforts on a mailing list?
- Total piece count
- UAA rate (Correct answer)
- Average piece weight
- Delivery sequence sort rate
Correct answer: UAA rate
The UAA (Undeliverable-As-Addressed) rate directly measures the proportion of mail that fails delivery, reflecting address hygiene quality.
Question 6: USPS charges a Move Update non-compliance surcharge on which class of mail?
- First-Class Mail only
- Marketing Mail (Standard Mail) only
- Both First-Class Mail and Marketing Mail (Correct answer)
- Priority Mail only
Correct answer: Both First-Class Mail and Marketing Mail
Move Update compliance and associated surcharges apply to both First-Class Mail and Marketing Mail when address lists are not properly updated.
CASS CASS Deliverability & Return Mail Management 2
Which USPS endorsement is recommended for mailers who want address correction notices without having pieces returned or forwarded?