CART Professional Standards in CART Services 2 — Questions and Answers
Question 1: During a confidential medical appointment, the CART provider recognizes the patient as a neighbor. What is the most appropriate professional action?
- Mention the appointment to mutual friends only in general terms
- Continue silently since recognition is not a conflict
- Ask the doctor to decide whether to continue
- Disclose the conflict and offer to withdraw if the consumer prefers (Correct answer)
Correct answer: Disclose the conflict and offer to withdraw if the consumer prefers
Ethical practice requires disclosing potential conflicts of interest so the consumer can decide whether the provider should continue.
Question 2: A college student asks the CART provider for an opinion on the correct answer to a professor's question during class. How should the provider respond?
- Tell the student to ask after class and then answer then
- Type the answer into the transcript as a note
- Politely decline, explaining the role is limited to providing communication access (Correct answer)
- Give a brief answer quietly so the class is not disrupted
Correct answer: Politely decline, explaining the role is limited to providing communication access
CART providers stay impartial and do not offer advice, opinions, or tutoring within their professional role.
Question 3: Which practice best reflects professional preparation before a technical engineering lecture?
- Relying on general dictionary entries to avoid bias
- Asking the instructor to slow down for difficult terms
- Arriving early only to test the internet connection
- Requesting slides, syllabi, and terminology lists to build job dictionary entries (Correct answer)
Correct answer: Requesting slides, syllabi, and terminology lists to build job dictionary entries
Prep materials let the captioner define specialized terms in advance, improving real-time accuracy.
Question 4: A CART provider realizes mid-session that they cannot keep up with an extremely fast speaker. What is the most professional response?
- Summarize content silently without telling anyone
- Stop writing until the speaker slows down
- Indicate the problem appropriately and follow the agreed protocol, such as notifying the consumer or requesting a pause (Correct answer)
- Paraphrase freely while presenting the output as verbatim
Correct answer: Indicate the problem appropriately and follow the agreed protocol, such as notifying the consumer or requesting a pause
Transparency with the consumer about service limitations is a core professional obligation.
Question 5: Under NCRA ethics principles, what should a CART provider do with a session transcript requested by someone other than the consumer or hiring entity?
- Provide it since transcripts are public records
- Provide it after removing the consumer's name
- Sell it at the standard per-page rate
- Decline unless authorized by the consumer or the contracting party's policy (Correct answer)
Correct answer: Decline unless authorized by the consumer or the contracting party's policy
Transcripts are confidential and may only be released per authorization and agreed-upon policies.
Question 6: When the CART provider cannot understand a word spoken by a presenter, which approach aligns with professional standards?
- Insert the most likely word without marking it
- Pause the session until the speaker repeats it
- Skip the sentence entirely without notation
- Indicate the unclear portion, for example with a bracketed notation, rather than guessing (Correct answer)
Correct answer: Indicate the unclear portion, for example with a bracketed notation, rather than guessing
Marking inaudible or unclear content preserves transcript integrity instead of introducing guessed errors.
Question 7: Which statement best describes the CART provider's role in a meeting where the Deaf consumer is being criticized by others?
- Add a note indicating the comments were inappropriate
- Omit hurtful comments to protect the consumer
- Caption all remarks faithfully without softening or omitting content (Correct answer)
- Stop captioning until the criticism ends
Correct answer: Caption all remarks faithfully without softening or omitting content
Equal access means the consumer receives the same information hearing participants receive, including negative remarks.
CART Professional Standards in CART Services 2
During a confidential medical appointment, the CART provider recognizes the patient as a neighbor.
What is the most appropriate professional action?