Communication & Stakeholder Relations Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A referring primary care physician disagrees with a cardiologist's recommendation to defer elective catheterization in a stable patient. What is the best approach to resolve this disagreement?
Answer: Schedule a direct phone or virtual discussion to review the evidence and reach a shared clinical decision
Direct collegial dialogue between providers improves care coordination and allows evidence-based discussion to resolve clinical disagreements.
During rounds, a cardiology fellow notices a senior attending makes a diagnostic error but hesitates to speak up. Which framework best supports a culture where the fellow can safely raise concerns?
Answer: CUS words ('I am Concerned, Uncomfortable, this is a Safety issue') provide a structured escalation tool
CUS words are a TeamSTEPPS-validated tool that gives team members at any level a structured, assertive way to escalate patient safety concerns.
A patient with atrial fibrillation on anticoagulation therapy is non-adherent because they are afraid of bleeding. What communication technique would be most effective in addressing this barrier?
Answer: Use motivational interviewing to explore the patient's specific fears and collaboratively discuss risk-benefit balance
Motivational interviewing is the evidence-based approach for exploring ambivalence and supporting behavior change around medication adherence.
A patient with limited English proficiency is admitted for acute coronary syndrome. No professional interpreter is immediately available. What is the most appropriate action?
Answer: Use a certified telephone or video interpreter service immediately, even in urgent situations
Professional interpreter services, including telephone and video options, are legally required and clinically superior to using untrained family interpreters, even in urgent situations.
A cardiologist is informed by a nurse that a patient is repeatedly pressing the call light due to uncontrolled chest discomfort and feeling ignored. What does this scenario represent from a communication and safety perspective?
Answer: A potential failure in rescue communication requiring immediate clinical reassessment
Repeated calls about chest discomfort may signal a rescue communication failure that requires immediate cardiologist reassessment to prevent adverse outcomes.
When obtaining informed consent for a transcatheter aortic valve replacement (TAVR), which element is most critical to ensuring the patient's consent is truly informed?
Answer: Verifying the patient understands the nature of the procedure, alternatives, risks, and benefits in terms they comprehend
Legally and ethically valid informed consent requires demonstrated patient comprehension of the procedure, alternatives, and material risks, not merely a signature.
A patient's adult children contact the cardiologist, insisting that their parent — a cognitively intact adult — not be told about a new diagnosis of cardiac amyloidosis. How should the cardiologist respond?
Answer: Respect the patient's autonomy and disclose the diagnosis directly to the patient as the primary decision-maker
A cognitively intact adult has the autonomous right to receive their own medical information; family preferences do not override patient autonomy.