CAPM Lessons Learned & Continuous Improvement 3

Question 1

A stakeholder asks why lessons learned sessions are held at phase gates rather than only at project close. The BEST response is:

Accepted Answer

Capturing lessons while events are fresh improves accuracy and allows in-project improvements

Answer

Conducting lessons learned at phase gates captures information while it is fresh and allows corrective actions to benefit the current project.

Question 2

Which of the following BEST describes the difference between a lessons learned register and a lessons learned repository?

Accepted Answer

The register is a living document during the project; the repository is the organizational archive after close

Answer

The register is updated throughout the project while the repository is the organizational store that receives lessons at project closure.

Question 3

A project manager uses a fishbone diagram during a lessons learned session. What is the PRIMARY goal of this activity?

Accepted Answer

Visually mapping causes and effects to identify root causes of problems

Answer

A fishbone (Ishikawa) diagram categorizes potential causes of a problem to identify its root cause.

Question 4

During project closure, the project manager transfers lessons learned to the PMO. In PMBOK terms, this updates which enterprise environmental factor category?

Accepted Answer

Organizational process assets

Answer

Lessons learned repositories are a type of organizational process asset that is updated during project closure.

Question 5

A team practicing Kaizen applies it to their project. Which characteristic BEST describes the Kaizen philosophy?

Accepted Answer

Small, incremental, and continuous improvements by all team members

Answer

Kaizen is a philosophy of continuous improvement through small, incremental changes involving everyone on the team.

CAPM Practice Test

CAPM Practice Test

CAPM Lessons Learned & Continuous Improvement 3