CAPM Communication & Stakeholder Management 2 — Questions and Answers
Question 1: A project manager discovers that two key stakeholders have conflicting expectations about the project scope. What should the PM do FIRST?
- Escalate the conflict to the project sponsor
- Schedule a joint meeting to facilitate alignment between stakeholders (Correct answer)
- Update the project charter to reflect both expectations
- Ignore minor conflicts and proceed with the original scope
Correct answer: Schedule a joint meeting to facilitate alignment between stakeholders
Facilitating a joint meeting promotes direct dialogue and helps align conflicting stakeholder expectations before escalation is needed.
Question 2: Which document formally identifies all project stakeholders and records their interests, involvement, and potential impact on project success?
- Communications management plan
- Stakeholder register (Correct answer)
- RACI matrix
- Project charter
Correct answer: Stakeholder register
The stakeholder register is the output of the Identify Stakeholders process and captures all relevant stakeholder information.
Question 3: A project manager is sending weekly status reports to all stakeholders regardless of their interest level. Which communication principle is being violated?
- Active listening
- Communication tailoring (Correct answer)
- Feedback loops
- Formal communication
Correct answer: Communication tailoring
Communication should be tailored to the needs and interests of each stakeholder rather than sending uniform messages to everyone.
Question 4: What does 'noise' refer to in the basic communication model?
- Loud verbal communication in meetings
- Anything that interferes with the transmission or understanding of a message (Correct answer)
- Informal communication channels
- Background music during presentations
Correct answer: Anything that interferes with the transmission or understanding of a message
In the communication model, noise refers to any distortion or interference that hinders effective transmission of a message.
Question 5: A stakeholder who has HIGH power and LOW interest should be managed using which strategy according to the power/interest grid?
- Manage closely
- Monitor
- Keep satisfied (Correct answer)
- Keep informed
Correct answer: Keep satisfied
High-power, low-interest stakeholders should be kept satisfied to avoid potential negative impacts if they become dissatisfied.
Question 6: Which of the following is an example of interactive communication?
- Publishing a project newsletter
- Sending a status report email
- Hosting a team conference call (Correct answer)
- Posting updates to a project portal
Correct answer: Hosting a team conference call
Interactive communication involves real-time, multidirectional exchange such as meetings, phone calls, or video conferences.
Question 7: During project execution, a key stakeholder consistently misses project review meetings. What is the BEST action for the project manager?
- Remove the stakeholder from the communications list
- Proceed without their input and document the absence
- Identify the root cause and adapt the engagement approach (Correct answer)
- Escalate to senior management immediately
Correct answer: Identify the root cause and adapt the engagement approach
Understanding why the stakeholder is disengaged allows the PM to adapt communication methods to re-engage them effectively.
CAPM Communication & Stakeholder Management 2
A project manager discovers that two key stakeholders have conflicting expectations about the project scope.
What should the PM do FIRST?