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Quality Management Flashcards

7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A cause-and-effect diagram is also commonly known as which of the following?

    Answer: Fishbone or Ishikawa diagram

    A cause-and-effect diagram is called a fishbone diagram (due to its shape) or Ishikawa diagram (after its creator, Kaoru Ishikawa).

  2. Which statistical concept refers to how tightly clustered data points are around the mean in a process?

    Answer: Precision

    Precision refers to the consistency or repeatability of measurements — how closely grouped the results are, regardless of whether they are close to the true value.

  3. A project manager conducting a quality audit finds that the team is following the correct procedures. Which term describes this outcome?

    Answer: Quality conformance

    Quality conformance means that project processes and deliverables meet the defined quality standards and procedures.

  4. The 'Manage Quality' process can result in which of the following outputs?

    Answer: Quality reports and test and evaluation documents

    Manage Quality produces quality reports, test and evaluation documents, and change requests as key outputs.

  5. Which quality management approach emphasizes continuous improvement through iterative Plan-Do-Check-Act cycles?

    Answer: The Deming Cycle (PDCA)

    The PDCA cycle (Plan-Do-Check-Act), also called the Deming Cycle or Shewhart Cycle, is the iterative framework for continuous process improvement.

  6. A project team randomly selects 50 finished products from a batch of 5,000 to test for defects. This quality technique is called:

    Answer: Statistical sampling

    Statistical sampling involves testing a representative subset of the population to draw conclusions about the entire batch, reducing inspection cost and time.

  7. Which of the following quality concepts focuses on designing processes and products so that defects are prevented rather than detected later?

    Answer: Prevention over inspection

    Prevention over inspection is a core quality principle stating it is more cost-effective to build quality in from the start than to inspect for defects after the fact.