Lessons Learned & Continuous Improvement Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Continuous Improvement flashcards as text
A project manager wants to measure whether a process improvement implemented mid-project is working. Which tool provides the BEST visual indication of process stability over time?
Answer: Control chart
A control chart tracks process performance over time and shows whether a process is stable and within acceptable control limits.
Which of the following is the MOST important characteristic of a well-written lessons learned entry?
Answer: It describes what happened, why it happened, and what action to take in future projects
An effective lessons learned entry captures the situation, its root cause, and a recommended action so future teams can act on it.
In an agile project, continuous improvement is PRIMARILY achieved through:
Answer: Sprint retrospectives and immediate backlog updates
Sprint retrospectives allow the team to identify improvements and update their practices immediately in the next sprint.
A project manager discovers that a lesson from three years ago directly applies to a current risk. The lesson was never used because it was hard to find. This MOST likely indicates a failure in:
Answer: Knowledge management and retrieval systems
If lessons exist but are inaccessible or difficult to retrieve, the knowledge management system has failed its purpose.
Which statement BEST describes why both successes and failures should be captured in lessons learned?
Answer: Documenting successes allows future teams to deliberately repeat effective practices
Capturing successes enables future teams to intentionally replicate effective approaches, not just avoid past mistakes.
A project team uses a 'hot wash' session immediately after a critical project milestone. The PRIMARY benefit of this timing is:
Answer: Events and decisions are fresh in participants' minds, improving accuracy of recall
Conducting a hot wash immediately after an event captures details with maximum accuracy while memories are fresh.
Which PMBOK process group formally integrates lessons learned into the organization's knowledge base to benefit future projects?
Answer: Closing
The Closing process group includes updating organizational process assets with lessons learned as a final project deliverable.