Lessons Learned & Continuous Improvement Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Continuous Improvement flashcards as text
A project manager facilitates a lessons learned session but team members are reluctant to share failures. What is the BEST facilitation approach?
Answer: Create a blame-free environment focused on process improvement rather than individual fault
A psychologically safe, blame-free environment encourages honest sharing of failures, which yields the most valuable lessons.
Which statement about lessons learned is TRUE according to PMBOK?
Answer: Lessons learned may be collected at any point during the project
PMBOK states that lessons learned should be identified throughout the project lifecycle, not only at the end.
A PDCA cycle (Plan-Do-Check-Act) is being used on a project. In which step would a team evaluate whether a process change achieved the desired improvement?
Answer: Check
The Check step involves evaluating results of the implemented change against expected outcomes to determine effectiveness.
Which tool would BEST help a project team quantify the frequency of defect types identified in lessons learned to prioritize which issues to address first?
Answer: Pareto chart
A Pareto chart ranks defects by frequency, helping teams focus on the vital few issues that cause the most problems.
A project manager is closing a project and must ensure lessons learned are accessible to future teams. Which action is MOST appropriate?
Answer: Archive the lessons learned register in the organizational knowledge repository
Storing lessons learned in the organizational knowledge repository ensures they are accessible to future project teams across the organization.
A project manager applies a lesson from a past project to avoid a scheduling pitfall. Which PMBOK input category does this represent?
Answer: Organizational process assets
Lessons learned from previous projects are organizational process assets that inform planning and execution of current projects.
A retrospective reveals that the team consistently underestimates testing duration. The BEST continuous improvement action is to:
Answer: Update the estimating process to include a standard testing buffer informed by historical data
Updating the estimating process using historical actuals is a data-driven continuous improvement action that prevents recurrence.