Lessons Learned & Continuous Improvement Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Lessons Learned & Continuous Improvement flashcards as text
A stakeholder asks why lessons learned sessions are held at phase gates rather than only at project close. The BEST response is:
Answer: Capturing lessons while events are fresh improves accuracy and allows in-project improvements
Conducting lessons learned at phase gates captures information while it is fresh and allows corrective actions to benefit the current project.
Which of the following BEST describes the difference between a lessons learned register and a lessons learned repository?
Answer: The register is a living document during the project; the repository is the organizational archive after close
The register is updated throughout the project while the repository is the organizational store that receives lessons at project closure.
A project manager uses a fishbone diagram during a lessons learned session. What is the PRIMARY goal of this activity?
Answer: Visually mapping causes and effects to identify root causes of problems
A fishbone (Ishikawa) diagram categorizes potential causes of a problem to identify its root cause.
During project closure, the project manager transfers lessons learned to the PMO. In PMBOK terms, this updates which enterprise environmental factor category?
Answer: Organizational process assets
Lessons learned repositories are a type of organizational process asset that is updated during project closure.
A team practicing Kaizen applies it to their project. Which characteristic BEST describes the Kaizen philosophy?
Answer: Small, incremental, and continuous improvements by all team members
Kaizen is a philosophy of continuous improvement through small, incremental changes involving everyone on the team.
Which of the following is a NEGATIVE outcome if lessons learned are not formally documented and shared?
Answer: Future projects repeat the same mistakes without awareness
Without documented lessons learned, organizations lose institutional knowledge and future teams have no record of past problems or solutions.
An agile team holds a sprint retrospective at the end of each sprint. This practice MOST closely aligns with which PMBOK concept?
Answer: Continuous lessons learned and process improvement
Sprint retrospectives are the agile equivalent of lessons learned sessions, enabling continuous improvement each iteration.