Communication & Stakeholder Management Flashcards
7 cards from real CAPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
A project manager is preparing a communications management plan. Which factor is LEAST relevant to include?
Answer: Project team members' personal salary information
Personal salary information is confidential HR data and is not relevant to a communications management plan.
Which of the following represents a barrier to effective communication?
Answer: Cultural differences between team members
Cultural differences can cause misunderstandings due to varying communication norms, language nuances, and expectations.
A stakeholder who was initially supportive of a project becomes resistant after a scope change. The project manager should:
Answer: Update the stakeholder register and revise the engagement strategy
Stakeholder attitudes can shift throughout a project, so the PM must monitor changes and update engagement strategies accordingly.
What is the MAIN purpose of a project kickoff meeting from a stakeholder communication perspective?
Answer: To introduce the team and align stakeholders on project objectives and expectations
A kickoff meeting sets shared expectations, introduces stakeholders and the team, and communicates project goals and ground rules.
Which type of communication is MOST appropriate for complex technical issues that require a detailed record?
Answer: Formal written documentation
Formal written communication provides clarity, accuracy, and a traceable record, which is essential for complex technical matters.
During a project status meeting, a stakeholder raises a concern that is outside the meeting's agenda. The PM should:
Answer: Note the concern, defer it to a separate discussion, and continue the meeting
Acknowledging the concern while deferring it keeps the meeting on track and ensures the issue is not lost.
What is the PRIMARY output of the Plan Communications Management process?
Answer: Communications management plan
The communications management plan is the key output that documents how project communications will be planned, structured, monitored, and controlled.