Capital One Assessment Test Ethics and Conduct 3 — Questions and Answers
Question 1: A friend outside the company asks you about a Capital One product launch they heard rumors about. How should you respond?
- Share what you know since it's just a rumor
- Confirm or deny based on publicly available info only
- Decline to discuss any non-public company information (Correct answer)
- Share details if they promise to keep it confidential
Correct answer: Decline to discuss any non-public company information
Non-public company information, including unreleased products, must be protected regardless of how the request is framed.
Question 2: You witness a coworker taking home printed customer data for what they claim is a work-from-home project. What should you do?
- Trust their judgment since they explained the reason
- Report the incident to information security (Correct answer)
- Offer to help them find a more secure method
- Do nothing unless it happens again
Correct answer: Report the incident to information security
Removing physical customer data from the office is a serious data security violation that must be reported immediately.
Question 3: You are reviewing a loan application and realize the applicant is your neighbor. What is the ethical requirement?
- Process it normally since you know them
- Recuse yourself and disclose the relationship (Correct answer)
- Deny it to avoid any appearance of favoritism
- Approve it faster to help your neighbor
Correct answer: Recuse yourself and disclose the relationship
Personal relationships with applicants create a conflict of interest; recusal and disclosure are required.
Question 4: Your team is under pressure to meet quarterly targets. A supervisor suggests adjusting how metrics are categorized to improve the numbers. What should you do?
- Follow the supervisor's lead since they're responsible
- Comply but document your objection privately
- Raise the concern with compliance or ethics resources (Correct answer)
- Adjust the metrics only if it benefits customers
Correct answer: Raise the concern with compliance or ethics resources
Reclassifying metrics to inflate results is a form of misrepresentation and should be escalated to compliance.
Question 5: Which of the following best describes Capital One's expectation for employee behavior when no one is watching?
- Follow only the rules that are actively enforced
- Act consistently with company values regardless of observation (Correct answer)
- Prioritize efficiency over strict rule-following when unmonitored
- Apply personal judgment about which rules are truly necessary
Correct answer: Act consistently with company values regardless of observation
Integrity means consistent ethical behavior whether or not oversight is present.
Question 6: A customer seems confused and agrees to terms they may not fully understand. What is the ethical approach?
- Proceed since they gave consent
- Slow down, clarify, and confirm their genuine understanding (Correct answer)
- Transfer them to another agent to avoid the situation
- Complete the transaction and send them a written summary later
Correct answer: Slow down, clarify, and confirm their genuine understanding
Fair dealing requires that customers genuinely understand what they are agreeing to before a transaction is completed.
Question 7: You find out a team member has been using their work computer for a personal side business during work hours. What should you do?
- Ignore it unless it affects their performance
- Confront them and threaten to report them
- Report it to your manager or HR through proper channels (Correct answer)
- Help them schedule it outside work hours
Correct answer: Report it to your manager or HR through proper channels
Using company resources and time for personal business violates acceptable use policies and should be reported.
Capital One Assessment Test Ethics and Conduct 3
A friend outside the company asks you about a Capital One product launch they heard rumors about.
How should you respond?