Capital One Assessment Test Ethics and Conduct 2 — Questions and Answers
Question 1: A colleague asks you to approve a transaction you haven't fully reviewed because they're under a deadline. What should you do?
- Approve it to help meet the deadline
- Refuse and report the colleague to HR immediately
- Ask for time to properly review before approving (Correct answer)
- Approve conditionally and review later
Correct answer: Ask for time to properly review before approving
Approvals must be based on complete review; rushing due diligence creates compliance and financial risk.
Question 2: You discover a process in your department that technically complies with policy but clearly violates the spirit of the company's ethical standards. What is the best response?
- Ignore it since it's technically compliant
- Raise it with your manager or ethics hotline (Correct answer)
- Fix it yourself without telling anyone
- Wait to see if anyone else notices
Correct answer: Raise it with your manager or ethics hotline
Capital One's ethics culture expects employees to flag spirit-of-policy violations, not just literal non-compliance.
Question 3: You are offered a gift card worth $75 from a vendor before a contract renewal decision. What should you do?
- Accept it since it's under $100
- Accept and report it afterward
- Decline and report the offer per gift policy (Correct answer)
- Accept and donate it to charity
Correct answer: Decline and report the offer per gift policy
Most corporate gift policies prohibit accepting gifts from vendors involved in active business decisions regardless of value.
Question 4: A customer complains that your team made an error on their account that cost them money. You realize a coworker made the mistake. What do you do?
- Cover for your coworker and fix it quietly
- Blame the coworker directly to the customer
- Acknowledge the error, correct it, and follow internal reporting procedures (Correct answer)
- Tell the customer it was a system error
Correct answer: Acknowledge the error, correct it, and follow internal reporting procedures
Ethical conduct requires acknowledging errors honestly and following proper correction and reporting procedures.
Question 5: You notice your manager is steering business toward a vendor in which they have an undisclosed financial interest. What should you do?
- Stay out of it since it's your manager's decision
- Confront your manager publicly
- Report the potential conflict of interest through proper channels (Correct answer)
- Only act if the vendor is clearly inferior
Correct answer: Report the potential conflict of interest through proper channels
Undisclosed financial interests in vendor decisions are conflicts of interest that must be reported regardless of outcome.
Question 6: During a team meeting, a colleague makes a joke that several people find offensive. What is the most ethical course of action?
- Laugh along to avoid conflict
- Send an anonymous note to the colleague later
- Address it in the moment or speak privately with the colleague or HR afterward (Correct answer)
- Do nothing unless it becomes a pattern
Correct answer: Address it in the moment or speak privately with the colleague or HR afterward
Ethical workplaces require addressing inappropriate behavior promptly, either directly or through HR, to maintain a respectful environment.
Question 7: You are asked to sign off on a report that contains data you believe is inaccurate. What is the correct action?
- Sign it to avoid slowing the process
- Sign it but note your concerns verbally
- Refuse to sign until the data is verified and corrected (Correct answer)
- Ask someone else to sign in your place
Correct answer: Refuse to sign until the data is verified and corrected
Signing off on inaccurate data makes you accountable for the errors; data must be verified before your approval.
Capital One Assessment Test Ethics and Conduct 2
A colleague asks you to approve a transaction you haven't fully reviewed because they're under a deadline.
What should you do?