Capital One Assessment Test Data Analysis and Interpretation 2

Question 1

A bank's customer complaints are: billing errors=45, account access=30, transaction disputes=60, other=15. What percentage are transaction disputes?

Accepted Answer

40%

Answer

25%

Answer

30%

Answer

20%

Question 2

Q1 sales data: January $85,000, February $92,000, March $78,000. What is the range of the data?

Accepted Answer

$14,000

Answer

$7,000

Answer

$21,000

Answer

$17,000

Question 3

A scatter plot shows a strong positive correlation between customer income and credit limit. What does this mean?

Accepted Answer

Higher income customers tend to have higher credit limits

Answer

Higher income customers tend to have lower credit limits

Answer

There is no relationship between income and credit limit

Answer

Credit limits are determined randomly regardless of income

Question 4

A bank's loan default rates over five quarters are: 2.3%, 2.1%, 3.4%, 1.9%, 2.8%. What is the mean default rate?

Accepted Answer

2.5%

Answer

2.3%

Answer

2.1%

Answer

2.4%

Question 5

Customer satisfaction scores increased 15% year-over-year. If last year's score was 72, what is the current score?

Accepted Answer

82.8

Answer

87.0

Answer

80.4

Answer

83.0

Question 6

Transaction volumes: savings accounts=1,000, checking accounts=2,000, credit cards=4,000, loans=1,000. What fraction of total transactions are credit card transactions?

Accepted Answer

1/2

Answer

1/3

Answer

2/5

Answer

3/8

Question 7

Monthly new account openings averaged 450 in Q1 and 520 in Q2. By what percentage did the monthly average increase from Q1 to Q2?

Accepted Answer

15.6%

Answer

14.4%

Answer

13.3%

Answer

16.8%