CAP Business Communication and Writing 3

Question 1

Which of the following is the correct salutation for a business letter when the recipient's name is unknown?

Accepted Answer

Dear Sir or Madam:

Answer

To Whom It May Concern,

Answer

Hello,

Answer

Greetings:

Question 2

What is the purpose of a 'buffer' in a bad-news business message?

Accepted Answer

To open the message with a neutral or positive statement before delivering the negative information

Answer

To cushion the blow by burying the bad news in the middle of a long paragraph

Answer

To apologize immediately before stating the bad news

Answer

To redirect the reader to a different department or contact

Question 3

In preparing a formal written report, which section provides background information and defines the scope and limitations of the study?

Accepted Answer

Introduction

Answer

Executive summary

Answer

Appendix

Answer

Recommendations

Question 4

Which of the following correctly uses parallel structure in a business bulleted list?

Accepted Answer

Review the budget, update the schedule, and submit the report

Answer

Review the budget, the schedule needs updating, and report submission

Answer

Budget review, updating the schedule, and to submit the report

Answer

The budget, schedule update, and submitting a report

Question 5

An administrative professional receives an angry email from a client. What is the best first step in responding?

Accepted Answer

Acknowledge the client's concern and express empathy before addressing the issue

Answer

Immediately defend the company's position and explain why the client is incorrect

Answer

Forward the email to management and take no further action

Answer

Reply quickly with a brief apology and promise to follow up later

Question 6

Which of the following is a characteristic of an effective subject line in a professional email?

Accepted Answer

It is specific, concise, and accurately reflects the email's content

Answer

It is as brief as possible, using only one or two words

Answer

It restates the greeting to personalize the message

Answer

It uses all capital letters to convey urgency