CAMT Make-Ready and Unit Turnover 2 — Questions and Answers
Question 1: Which of the following best describes the proper order for cleaning a vacant apartment unit?
- Floors first, then appliances, then bathrooms, then windows
- Top to bottom — ceilings and vents first, then walls, appliances, counters, and floors last (Correct answer)
- Bathrooms first, then kitchen, then living areas, then bedrooms
- Windows first, then appliances, then counters, then floors
Correct answer: Top to bottom — ceilings and vents first, then walls, appliances, counters, and floors last
Cleaning should proceed top to bottom so that dust and debris fall to lower surfaces and are cleaned up last, preventing the need to re-clean already-completed areas.
Question 2: What should a maintenance technician check for when inspecting windows during unit turnover?
- Only that the glass is clean and free of smudges
- Proper operation, seals, latches, screens, and any cracks or broken glass (Correct answer)
- Only that the window treatments match the property's standard color
- Only that the window is locked
Correct answer: Proper operation, seals, latches, screens, and any cracks or broken glass
A complete window inspection during turnover includes checking operation, weather seals, latches, screens, and glass for any cracks or damage that need repair.
Question 3: What is the primary reason for replacing the HVAC air filter during unit turnover?
- Air filters must be replaced every time there is a change in weather
- To ensure efficient system operation and good air quality for incoming residents (Correct answer)
- To comply with manufacturer warranty requirements
- Only if the filter appears visually dirty
Correct answer: To ensure efficient system operation and good air quality for incoming residents
Replacing the air filter during unit turnover ensures the HVAC system operates efficiently and that new residents have clean air quality from day one, and it extends equipment life.
Question 4: During a unit make-ready, what should be done with minor wall nail holes and scuffs?
- Leave them if they are smaller than a dime, as they are considered normal wear and tear
- Patch, sand, and paint to restore the wall to proper condition (Correct answer)
- Cover them with artwork or furniture placement suggestions
- Fill only with caulk — no painting required
Correct answer: Patch, sand, and paint to restore the wall to proper condition
Minor nail holes and scuffs should be patched, sanded smooth, and painted to restore walls to proper condition for the incoming resident, regardless of cause.
Question 5: What should be done with the refrigerator during a unit make-ready?
- Leave it as-is unless it is visibly dirty
- Clean all interior surfaces, check door seals, and verify proper temperature operation (Correct answer)
- Only clean the exterior and replace the ice maker filter
- Defrost and clean only if the previous tenant reported issues
Correct answer: Clean all interior surfaces, check door seals, and verify proper temperature operation
The refrigerator should be thoroughly cleaned inside and out, seals checked, and proper operation verified to ensure it is in full working order for the new resident.
Question 6: What is the purpose of a 'vacancy report' in apartment maintenance management?
- To track the number of pest control treatments performed in vacant units
- To list all currently vacant units and their make-ready status for occupancy planning (Correct answer)
- To document all maintenance performed during a tenant's occupancy
- To record complaints from neighboring residents about vacant units
Correct answer: To list all currently vacant units and their make-ready status for occupancy planning
A vacancy report lists all vacant units and their current make-ready status, allowing management to track progress and plan for upcoming lease-ups and move-ins.
Question 7: Which of the following is a standard make-ready task for kitchen cabinets?
- Replace all cabinet hardware regardless of condition
- Clean interior and exterior surfaces and check hinges and drawer slides for proper operation (Correct answer)
- Only clean the exterior faces visible from the room
- Paint the interior of all cabinets as a standard practice
Correct answer: Clean interior and exterior surfaces and check hinges and drawer slides for proper operation
Kitchen cabinet make-ready includes cleaning all interior and exterior surfaces and checking that hinges, drawer slides, and doors operate properly before the unit is re-rented.
CAMT Make-Ready and Unit Turnover 2
Which of the following best describes the proper order for cleaning a vacant apartment unit?