CAMT Make-Ready and Unit Turnover 1 — Questions and Answers
Question 1: What does the term 'make-ready' refer to in apartment maintenance?
- Performing emergency repairs during a tenant's lease
- The process of preparing a vacant unit for a new resident (Correct answer)
- Scheduling annual preventive maintenance inspections
- Installing new appliances in an occupied unit
Correct answer: The process of preparing a vacant unit for a new resident
'Make-ready' refers to the process of thoroughly inspecting, cleaning, repairing, and preparing a vacant apartment unit so it is ready for a new resident to move in.
Question 2: What is the primary purpose of a move-in/move-out inspection checklist?
- To document the unit's condition and protect both the resident and management from disputes (Correct answer)
- To calculate the monthly rent for the new resident
- To schedule routine preventive maintenance tasks
- To determine when a unit needs to be painted
Correct answer: To document the unit's condition and protect both the resident and management from disputes
Move-in/move-out inspection checklists document the unit's condition at each transition to provide a factual basis for security deposit decisions and dispute resolution.
Question 3: Which of the following tasks is typically completed FIRST during a unit make-ready?
- Painting the walls
- Cleaning the carpets
- Conducting a thorough inspection and creating a punch list (Correct answer)
- Replacing the air filter
Correct answer: Conducting a thorough inspection and creating a punch list
A thorough inspection and punch list creation should be done first so all needed repairs and cleaning tasks can be identified and scheduled efficiently before work begins.
Question 4: What is a 'punch list' in the context of apartment unit turnover?
- A log of all resident complaints during their tenancy
- A checklist of all repairs, cleaning, and tasks needed to make a unit rent-ready (Correct answer)
- A record of all preventive maintenance performed on the unit
- A list of amenities included in the lease agreement
Correct answer: A checklist of all repairs, cleaning, and tasks needed to make a unit rent-ready
A punch list is a detailed checklist of all outstanding repairs, cleaning tasks, and work items that must be completed before a vacant unit is considered rent-ready.
Question 5: When should door locks typically be rekeyed or changed during unit turnover?
- Only if the previous tenant requests it
- Only when visible damage to the lock is present
- Every time a unit turns over, regardless of lock condition (Correct answer)
- Only after the new tenant has complained about security concerns
Correct answer: Every time a unit turns over, regardless of lock condition
Locks should be rekeyed or changed with every unit turnover to ensure that previous tenants, their guests, or anyone else who had a key no longer has access to the unit.
Question 6: What does 'days to turn' measure in apartment maintenance?
- The number of days a work order takes to close
- The average time between a resident moving out and a new resident moving in (Correct answer)
- The time it takes to complete a preventive maintenance inspection
- The number of days a resident has lived in their unit
Correct answer: The average time between a resident moving out and a new resident moving in
'Days to turn' measures the elapsed time from when a unit becomes vacant to when it is ready for occupancy, and minimizing this metric reduces lost rental income.
Question 7: During make-ready, when should smoke and carbon monoxide detectors be tested and batteries replaced?
- Only when the battery indicator light is flashing
- Only when a new resident requests it
- Every unit turnover, as part of standard safety protocol (Correct answer)
- Only when the unit has been vacant for more than 30 days
Correct answer: Every unit turnover, as part of standard safety protocol
Testing and replacing smoke and carbon monoxide detector batteries during every turnover is standard safety protocol to protect new residents and ensure compliance with local codes.
CAMT Make-Ready and Unit Turnover 1
What does the term 'make-ready' refer to in apartment maintenance?