CAM Technology & Information Management 2

Question 1

A document management system (DMS) primarily helps organizations with:

Accepted Answer

Storing, organizing, retrieving, and controlling access to documents

Answer

Processing payroll transactions

Answer

Managing employee performance reviews

Answer

Scheduling facility maintenance

Question 2

What is the main benefit of implementing role-based access control (RBAC) in an organization's information systems?

Accepted Answer

It ensures users only access information necessary for their job functions

Answer

It speeds up login times for all users

Answer

It eliminates the need for passwords

Answer

It automatically updates software on user devices

Question 3

Which project management tool provides a visual timeline showing tasks, durations, and dependencies for a technology implementation project?

Accepted Answer

Gantt chart

Answer

SWOT analysis

Answer

Fishbone diagram

Answer

Balanced scorecard

Question 4

An administrative manager is concerned about employees using personal devices to access company email and data. The policy framework that addresses this is called:

Accepted Answer

Bring Your Own Device (BYOD) Policy

Answer

Remote Desktop Protocol (RDP) Policy

Answer

Virtual Private Network (VPN) Policy

Answer

Mobile Data Management (MDM) Policy

Question 5

Which metric is most useful for measuring the effectiveness of an organization's help desk or IT support function?

Accepted Answer

Mean time to resolution (MTTR)

Answer

Number of software licenses purchased

Answer

Total IT department headcount

Answer

Number of servers in the data center

Question 6

Enterprise Resource Planning (ERP) systems benefit administrative managers primarily because they:

Accepted Answer

Integrate core business processes into a single unified system

Answer

Replace the need for human resources staff entirely

Answer

Provide free cloud storage for all documents

Answer

Automate all customer service interactions

Question 7

When implementing a new administrative software system, a change management plan is important primarily to:

Accepted Answer

Ensure staff adoption and minimize resistance to the new system

Answer

Reduce the cost of software licensing

Answer

Speed up the technical installation process

Answer

Eliminate the need for user training