CAM Stakeholder Communication 3

Question 1

Which factor MOST influences how a CAM should tailor communication style to a given stakeholder?

Accepted Answer

The stakeholder's role, interests, and preferred level of detail

Answer

Effective communication is tailored to what the stakeholder cares about, how they prefer to receive information, and how much detail they need.

Question 2

A CAM is managing a client who frequently raises scope-change requests verbally but never follows up in writing. What is the best practice?

Accepted Answer

Summarize verbal requests in a follow-up email and ask the client to confirm

Answer

Confirming verbal requests in writing creates a mutual record and encourages the client to formalize scope changes.

Question 3

In stakeholder communication, what is the primary purpose of a 'RACI matrix'?

Accepted Answer

To classify who is Responsible, Accountable, Consulted, and Informed for each task

Answer

A RACI matrix clarifies roles and ensures the right stakeholders receive the right information at the right time.

Question 4

What is the risk of over-communicating with stakeholders?

Accepted Answer

Important messages may get lost in the volume, causing decision fatigue

Answer

Excessive communication can desensitize stakeholders to messages and obscure high-priority information.

Question 5

A CAM needs to communicate a project delay to a stakeholder who has a low tolerance for ambiguity. Which approach is most appropriate?

Accepted Answer

Provide a clear explanation, revised timeline, and specific mitigation steps

Answer

Stakeholders with low ambiguity tolerance respond best to concrete facts, revised timelines, and actionable recovery plans.

(CAM) Certified Account Manager Practice Test