CAM Leadership & Team Management 3

Question 1

In Tuckman's model of team development, during which stage do conflicts and power struggles most commonly occur?

Accepted Answer

Storming

Answer

The Storming stage is characterized by interpersonal conflicts as team members establish roles and challenge each other's ideas.

Question 2

An account manager wants to delegate a complex client reporting task to a junior team member. Which action is MOST important before delegating?

Accepted Answer

Ensure the junior member has the skills or will receive training to complete the task

Answer

Effective delegation requires matching the task to the person's capability or ensuring development support is in place before assignment.

Question 3

Which of the following BEST describes transformational leadership as it applies to account management?

Accepted Answer

Inspiring team members to exceed their own interests for a broader vision

Answer

Transformational leaders motivate teams by connecting daily work to a compelling vision, which drives discretionary effort and innovation.

Question 4

An account manager is leading a remote team across multiple time zones. What is the MOST effective strategy for maintaining team cohesion?

Accepted Answer

Rotate meeting times and use asynchronous communication tools to accommodate all zones

Answer

Rotating meeting times and combining synchronous and asynchronous tools respects all team members' schedules and promotes inclusive participation.

Question 5

What is the PRIMARY purpose of a one-on-one meeting between an account manager and a direct report?

Accepted Answer

To provide coaching, feedback, and address individual development needs

Answer

One-on-one meetings are primarily a coaching and development tool, offering a private forum for feedback, goal-setting, and support.

(CAM) Certified Account Manager Practice Test