Human Resources Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resources Management flashcards as text
A flight department wants to justify adding a second maintenance technician. Which HR planning tool BEST supports this request to executive leadership?
Answer: A workload analysis quantifying current maintenance hours against available staff capacity
Workload analysis provides objective data linking staffing needs to actual demand, which is persuasive to leadership.
Which action by an aviation manager MOST directly violates the National Labor Relations Act during a union organizing effort?
Answer: Threatening to close the flight department if employees vote to unionize
Threats of reprisal such as closure for unionizing are unfair labor practices prohibited by the NLRA.
A pilot discloses a newly diagnosed medical condition affecting their FAA medical certificate. How should the manager respond under the ADA?
Answer: Engage in an interactive process to explore reasonable accommodations, such as temporary reassignment to ground duties
The ADA requires an interactive process to identify reasonable accommodations, which may include temporary alternative duties.
Which metric BEST measures the effectiveness of a flight department's recruiting process?
Answer: Quality of hire, measured by new-hire performance and retention over time
Quality of hire links recruiting outcomes to actual job performance and retention rather than volume or speed alone.
A flight department operates with two pilots who frequently clash over cockpit procedures, creating CRM concerns. What is the manager's BEST intervention?
Answer: Facilitate a structured conflict resolution session focused on standardizing procedures and expectations
Facilitated conflict resolution addresses the root disagreement and restores crew coordination critical to safety.
When creating a job description for a new aviation scheduler position, which component is MOST important for later ADA compliance?
Answer: A clear statement of the position's essential functions
Documented essential functions define the baseline for evaluating reasonable accommodations under the ADA.
A flight department manager wants to build a positive safety culture through HR practices. Which policy MOST supports this goal?
Answer: A non-punitive reporting policy that encourages employees to disclose errors and hazards
Non-punitive reporting encourages disclosure of hazards, while punishing or incentivizing zero reports suppresses safety information.