Property Management & Leasing Operations Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Property Management & Leasing Operations flashcards as text
A resident complains that a neighbor is playing loud music after quiet hours repeatedly. What is the manager's best first step?
Answer: Issue a written lease violation notice to the offending resident
A written lease violation notice documents the complaint, puts the resident on notice, and creates a paper trail for potential future action.
What is a 'concession' in apartment leasing?
Answer: An incentive offered to prospects such as free rent or waived fees
Concessions are incentives like one month free rent, waived application fees, or gift cards used to attract residents in competitive markets.
A resident requests a unit transfer to a larger apartment mid-lease. Management should:
Answer: Allow the transfer only if the current unit is re-leased and document with an addendum or new lease
Transfers should be conditional on re-leasing the vacated unit and properly documented with a new lease or addendum to maintain legal clarity.
Under the Americans with Disabilities Act (ADA) and Fair Housing Act, a resident with a disability requests a reserved parking space near their unit as a reasonable accommodation. Management should:
Answer: Approve the request if it does not create an undue hardship
Reasonable accommodations that do not impose an undue financial or administrative burden must be provided under the Fair Housing Act.
Which of the following best describes 'net rentable area' for leasing purposes?
Answer: The usable floor space within a unit that can be leased to a resident
Net rentable area refers to the interior floor space of a unit that is leased to the resident, excluding common areas and structural elements.
A prospective resident asks if any registered sex offenders live in the community. The leasing agent should:
Answer: Direct the prospect to publicly available state sex offender registry resources
Management should direct prospects to publicly available government registries rather than making representations that could expose the property to liability.
What is the purpose of a lease renewal incentive program?
Answer: To reduce turnover costs by encouraging residents to sign new leases
Renewal incentives reduce costly turnover by encouraging residents to stay, saving make-ready expenses and lease-up time.