Professional Ethics and Standards Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics and Standards flashcards as text
A resident threatens to report a fair housing violation unless the manager waives their late fees. This situation should be handled by:
Answer: Consulting with legal counsel and following standard procedures regardless of the threat
Threats of complaints should never alter standard procedures; the ethical response is to consult legal counsel and continue following established policies.
Under professional ethics standards, how should a CAM handle sensitive information shared by a resident about a domestic situation?
Answer: Keep the information confidential and refer the resident to appropriate resources
Resident personal information must be kept confidential; the professional response is to maintain privacy while connecting the resident with appropriate support resources.
Which action demonstrates adherence to the ethical standard of transparency with property owners?
Answer: Providing complete and accurate financial and operational reports including problems
Transparency requires providing owners with complete, accurate information including operational challenges, not just favorable outcomes.
A CAM who self-deals by awarding maintenance contracts to a company they secretly own is violating:
Answer: The duty of loyalty and conflict of interest standards
Awarding contracts to a self-owned company without disclosure violates the duty of loyalty and conflict of interest standards that protect the owner's interests.
When a CAM resigns from a position, their ethical obligations regarding resident files include:
Answer: Returning all resident files and records to the property owner or successor manager
Upon departure, all property records including resident files belong to the owner and must be transferred to ownership or the successor manager.
The ethical principle of 'equal treatment' in leasing requires that all applicants must:
Answer: Qualify under the same standards regardless of which leasing agent assists them
Equal treatment requires applying the same qualification standards consistently to all applicants regardless of which staff member assists them or how they were referred.
A CAM who continues to manage a property after losing their required state license is:
Answer: Violating legal requirements and professional ethical standards simultaneously
Practicing property management without a required state license violates both state law and professional ethical standards that require operating within legal boundaries.