Leadership and Team Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership and Team Management flashcards as text
A maintenance technician consistently arrives late to shifts. As a CAM, what is the most appropriate first step?
Answer: Document the tardiness and schedule a private counseling session
Progressive discipline begins with documentation and a private counseling session before escalating to formal warnings.
Which leadership style is most effective when onboarding a brand-new leasing agent with no prior apartment industry experience?
Answer: Coaching — high direction combined with encouragement
New employees with low competence but high motivation need high direction paired with coaching support.
During a team meeting a leasing consultant interrupts colleagues repeatedly. The best managerial response is to:
Answer: Address the behavior privately after the meeting
Corrective feedback is most effective when delivered privately, preserving the employee's dignity and the team's morale.
A property manager wants to reduce employee turnover. Which strategy has the strongest research-backed impact on retention?
Answer: Providing recognition, growth opportunities, and clear expectations
Non-monetary factors such as recognition, development, and clear expectations are consistently the top drivers of employee retention.
An apartment manager must delegate weekend emergency on-call duty among three maintenance staff. The fairest approach is to:
Answer: Rotate the duty on a predetermined schedule with equal frequency
A rotating schedule distributes the burden equally and creates transparent, predictable expectations for all staff.
Which element is MOST critical when setting performance goals for a leasing team under SMART criteria?
Answer: Goals must be Specific, Measurable, Achievable, Relevant, and Time-bound
SMART goals provide clear benchmarks that both manager and employee can evaluate objectively.
A property manager notices two leasing agents have an ongoing personal conflict affecting team morale. The best approach is to:
Answer: Meet with each employee individually first, then facilitate a joint resolution meeting
Individual meetings allow each party to speak freely before a structured joint session can address the conflict constructively.