Communication and Stakeholder Management Flashcards
6 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication and Stakeholder Management flashcards as text
What is active listening in professional communication?
Answer: Fully concentrating on and understanding the speakers message before responding
Active listening involves giving full attention to the speaker, understanding their message, and providing appropriate feedback.
Which communication technique is most effective for verifying understanding?
Answer: Asking the person to explain the information back in their own words
The teach-back method confirms understanding by having the person explain the information in their own words.
What is the purpose of using open-ended questions?
Answer: To encourage detailed responses and gather comprehensive information
Open-ended questions encourage people to share more information, leading to better understanding and rapport.
How should sensitive information be communicated to a client?
Answer: In a private setting using clear, empathetic language
Sensitive information requires a private environment and compassionate communication to protect dignity and ensure understanding.
What role does nonverbal communication play in professional interactions?
Answer: It conveys up to 70% of the message and must align with verbal communication
Nonverbal cues including body language, tone, and facial expressions significantly impact how messages are received and interpreted.
What is the best approach when there is a language barrier with a client?
Answer: Use a qualified professional interpreter
Professional interpreters ensure accurate communication and maintain confidentiality, unlike informal translators.