Leadership & Team Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership & Team Management flashcards as text
In Tuckman's model of team development, during which stage do conflicts and power struggles most commonly occur?
Answer: Storming
The Storming stage is characterized by interpersonal conflicts as team members establish roles and challenge each other's ideas.
An account manager wants to delegate a complex client reporting task to a junior team member. Which action is MOST important before delegating?
Answer: Ensure the junior member has the skills or will receive training to complete the task
Effective delegation requires matching the task to the person's capability or ensuring development support is in place before assignment.
Which of the following BEST describes transformational leadership as it applies to account management?
Answer: Inspiring team members to exceed their own interests for a broader vision
Transformational leaders motivate teams by connecting daily work to a compelling vision, which drives discretionary effort and innovation.
An account manager is leading a remote team across multiple time zones. What is the MOST effective strategy for maintaining team cohesion?
Answer: Rotate meeting times and use asynchronous communication tools to accommodate all zones
Rotating meeting times and combining synchronous and asynchronous tools respects all team members' schedules and promotes inclusive participation.
What is the PRIMARY purpose of a one-on-one meeting between an account manager and a direct report?
Answer: To provide coaching, feedback, and address individual development needs
One-on-one meetings are primarily a coaching and development tool, offering a private forum for feedback, goal-setting, and support.
A team member approaches an account manager with a problem and immediately asks for the solution. To promote team development, the manager should FIRST:
Answer: Ask the team member what solutions they have already considered
Asking team members to present their own ideas first builds problem-solving capability and reinforces ownership while maintaining a coaching posture.
When building an account management team, which combination of attributes should a leader MOST prioritize?
Answer: Diverse skills and perspectives paired with shared values and team goals
High-performing teams combine complementary skill diversity with a unified sense of purpose and shared values, balancing autonomy with alignment.