CALT Change Management & Organizational Transformation

Question 1

Which phase of Kotter's 8-Step Change Model focuses on sustaining acceleration and preventing regression?

Accepted Answer

Anchoring new approaches in the culture

Answer

Anchoring new approaches in the culture (Step 8) ensures changes become embedded in organizational norms and are not reversed over time.

Question 2

In Lewin's Change Management Model, what does the 'Unfreeze' stage primarily involve?

Accepted Answer

Preparing the organization by breaking down the status quo

Answer

The Unfreeze stage prepares people for change by challenging existing mindsets and creating motivation to move away from the current state.

Question 3

A leader notices employees are resistant to a new ERP system rollout. Which strategy is MOST effective for overcoming this resistance?

Accepted Answer

Engage key stakeholders early and provide adequate training and support

Answer

Early stakeholder engagement combined with training and support addresses the root causes of resistance—uncertainty and lack of capability.

Question 4

The ADKAR model of change management stands for Awareness, Desire, Knowledge, Ability, and:

Accepted Answer

Reinforcement

Answer

ADKAR (Prosci) concludes with Reinforcement, which ensures that change is sustained and individuals do not revert to old behaviors.

Question 5

Which type of organizational change involves fundamentally rethinking and restructuring core business processes to achieve dramatic improvements?

Accepted Answer

Business process reengineering

Answer

Business process reengineering (BPR) involves radical redesign of processes to achieve breakthroughs in performance, cost, quality, and speed.

CALT - Certified Advanced Leadership Training Practice Test