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Change Management & Organizational Transformation Flashcards

7 cards from real CALT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Management & Organizational Transformation flashcards as text

  1. Which phase of Kotter's 8-Step Change Model focuses on sustaining acceleration and preventing regression?

    Answer: Anchoring new approaches in the culture

    Anchoring new approaches in the culture (Step 8) ensures changes become embedded in organizational norms and are not reversed over time.

  2. In Lewin's Change Management Model, what does the 'Unfreeze' stage primarily involve?

    Answer: Preparing the organization by breaking down the status quo

    The Unfreeze stage prepares people for change by challenging existing mindsets and creating motivation to move away from the current state.

  3. A leader notices employees are resistant to a new ERP system rollout. Which strategy is MOST effective for overcoming this resistance?

    Answer: Engage key stakeholders early and provide adequate training and support

    Early stakeholder engagement combined with training and support addresses the root causes of resistance—uncertainty and lack of capability.

  4. The ADKAR model of change management stands for Awareness, Desire, Knowledge, Ability, and:

    Answer: Reinforcement

    ADKAR (Prosci) concludes with Reinforcement, which ensures that change is sustained and individuals do not revert to old behaviors.

  5. Which type of organizational change involves fundamentally rethinking and restructuring core business processes to achieve dramatic improvements?

    Answer: Business process reengineering

    Business process reengineering (BPR) involves radical redesign of processes to achieve breakthroughs in performance, cost, quality, and speed.

  6. During organizational transformation, a 'burning platform' metaphor is used to describe:

    Answer: A compelling urgency that motivates people to accept change

    A 'burning platform' communicates a crisis or urgent threat that makes staying in the current state more dangerous than changing, driving motivation to act.

  7. What is the primary role of a 'change champion' in an organizational transformation?

    Answer: Advocating for and modeling the change to influence peers

    Change champions act as internal advocates who model desired behaviors and help build buy-in among their peer groups throughout the transformation.