Call Center Solutions Practice Test
Call Center Solutions Compliance and Data Security
What does TCPA stand for and what does it regulate?
Select your answer
A
Telecom Consumer Privacy Act — regulates data storage for call centers
B
Telephone Consumer Protection Act — restricts autodialed calls, prerecorded messages, and fax marketing to consumers
C
Total Call Performance Assessment — a quality scoring standard
D
Telephony Compliance and Privacy Agreement — a call center industry certification
Hint
