Cloud Infrastructure & Hosting Models Flashcards
6 cards from real Call Center Hosting practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Cloud Infrastructure & Hosting Models flashcards as text
What is 'burst capacity' in a hosted call center context?
Answer: Temporary additional capacity provisioned during demand spikes
Burst capacity allows a cloud call center to temporarily scale beyond its baseline to handle unexpected surges in call volume.
A call center moves from owning servers to paying a monthly subscription for hosted software. This shift is from:
Answer: CapEx to OpEx
Moving from owning hardware (capital expenditure) to a subscription model converts costs to operational expenditure.
What is the purpose of a 'warm standby' configuration in hosted call center infrastructure?
Answer: Maintaining a partially active secondary system ready for rapid failover
A warm standby keeps a secondary system running in a reduced state so it can take over quickly if the primary fails.
Which protocol is most commonly used to interconnect distributed call center data centers over the internet?
Answer: MPLS / SD-WAN
MPLS and SD-WAN are widely used to provide reliable, low-latency connectivity between distributed call center sites.
What does 'auto-scaling' allow a hosted call center to do?
Answer: Automatically adjust computing resources based on current demand
Auto-scaling dynamically provisions or deprovisions cloud resources in response to real-time workload changes.
In hosted call center infrastructure, what is a 'region' in cloud provider terminology?
Answer: A geographic area containing one or more data centers
A cloud region is a distinct geographic area where a provider clusters data centers to serve users with lower latency.