Cloud Infrastructure & Hosting Models Flashcards
6 cards from real Call Center Hosting practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Cloud Infrastructure & Hosting Models flashcards as text
Which cloud service model would let a call center developer deploy a custom application without managing the underlying servers?
Answer: PaaS
PaaS (Platform as a Service) provides a managed environment for developing and deploying applications without server management.
What is 'CCaaS' in the context of call center hosting?
Answer: Contact Center as a Service
CCaaS stands for Contact Center as a Service, a cloud-based model where a vendor provides all contact center capabilities.
Which factor most directly drives a call center to choose a hosted cloud model over on-premises infrastructure?
Answer: Reduced capital expenditure (CapEx)
Hosted cloud models convert large upfront hardware costs (CapEx) into predictable recurring operational expenses (OpEx).
In a CCaaS environment, who is responsible for maintaining and patching the telephony software?
Answer: The CCaaS vendor
In a CCaaS model, the vendor owns, maintains, and patches all software and infrastructure components.
What does 'geographic redundancy' mean for a hosted call center?
Answer: Data and services replicated across multiple physical locations
Geographic redundancy means duplicating infrastructure across multiple data center locations to survive regional outages.
Which metric best measures a cloud call center platform's ability to remain operational over time?
Answer: Uptime / Availability percentage
Uptime percentage (e.g., 99.99%) measures how reliably the platform remains available and operational.