CAHIMS CAHIMS Project Management and Change Management 3

Question 1

What is 'organizational change resistance' most often caused by in healthcare IT implementations?

Accepted Answer

Fear of job loss, workflow disruption, and lack of engagement in the change process

Answer

Insufficient server hardware capacity

Answer

Vendor software licensing costs

Answer

Regulatory compliance deadlines

Question 2

In project management, what is the 'critical path'?

Accepted Answer

The longest sequence of dependent tasks that determines the minimum project duration

Answer

The most expensive sequence of tasks in the project

Answer

The list of highest-priority risks in the risk register

Answer

The initial project approval process through governance committees

Question 3

What is the purpose of a 'lessons learned' session at the end of a healthcare IT project?

Accepted Answer

To document successes and challenges to improve future projects

Answer

To assign blame for project failures

Answer

To renegotiate vendor contracts post-implementation

Answer

To conduct staff performance reviews

Question 4

Which communication strategy is most effective when announcing a major EHR system change to frontline clinical staff?

Accepted Answer

Use multiple channels with consistent messaging, including meetings, emails, and supervisor briefings

Answer

Send a single mass email to all staff simultaneously

Answer

Post a notice on the intranet and allow staff to find it independently

Answer

Communicate only through department managers without holding open forums

Question 5

What does a 'stakeholder analysis' help a healthcare IT project manager identify?

Accepted Answer

Who is affected by the project, their level of influence, and their support or resistance to change

Answer

Server infrastructure requirements

Answer

The project's total cost of ownership

Answer

Software vendor selection criteria

Question 6

In the ADKAR change management model, what does the 'K' stand for?

Accepted Answer

Knowledge of how to change

Answer

Kinetics

Answer

Key performance indicators

Answer

Kickoff planning