CAD Communication & Stakeholder Engagement 2 — Questions and Answers
Question 1: A developer needs to present a technical design to a non-technical business stakeholder. Which communication approach is most effective?
- Use detailed UML diagrams and technical jargon
- Focus on business outcomes and use analogies to explain technical concepts (Correct answer)
- Send a written technical specification document
- Defer the conversation to the project architect
Correct answer: Focus on business outcomes and use analogies to explain technical concepts
Tailoring communication to the audience by focusing on business value and using analogies helps non-technical stakeholders understand technical decisions.
Question 2: During sprint review, a stakeholder requests a major feature change not in scope. What is the best immediate response?
- Agree to add it immediately to the current sprint
- Decline the request and move on
- Acknowledge the request, log it as a backlog item, and discuss prioritization with the product owner (Correct answer)
- Escalate to senior management before responding
Correct answer: Acknowledge the request, log it as a backlog item, and discuss prioritization with the product owner
Acknowledging the request professionally and routing it through the backlog ensures proper prioritization without disrupting the current sprint.
Question 3: Which document is best suited for capturing agreed-upon requirements to avoid scope creep with stakeholders?
- Sprint velocity chart
- Risk register
- Signed requirements traceability matrix (Correct answer)
- Burndown chart
Correct answer: Signed requirements traceability matrix
A signed requirements traceability matrix provides a formal, traceable record of agreed requirements, helping prevent scope creep.
Question 4: A stakeholder is unresponsive to emails about a critical decision. What should a developer do?
- Make the decision unilaterally and document it
- Escalate immediately to the CEO
- Try an alternative communication channel and notify the project manager of the blocker (Correct answer)
- Delay the project until the stakeholder responds
Correct answer: Try an alternative communication channel and notify the project manager of the blocker
Switching communication channels and flagging the blocker to the project manager ensures the issue is addressed without stalling progress.
Question 5: What is the primary purpose of a RACI matrix in stakeholder communication?
- To track bug resolution times
- To define who is Responsible, Accountable, Consulted, and Informed for each task (Correct answer)
- To prioritize the product backlog
- To measure sprint velocity
Correct answer: To define who is Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix clarifies roles and communication expectations for every task, reducing ambiguity in stakeholder engagement.
Question 6: A developer discovers that two stakeholders have conflicting requirements. What is the most appropriate action?
- Implement the requirement from the higher-ranking stakeholder
- Ignore the conflict and implement the easier requirement
- Facilitate a meeting between the stakeholders to resolve the conflict collaboratively (Correct answer)
- Randomly choose one requirement to implement
Correct answer: Facilitate a meeting between the stakeholders to resolve the conflict collaboratively
Facilitating a collaborative resolution meeting ensures both stakeholders are heard and the team moves forward with a consensus-based decision.
Question 7: Which of the following best describes 'active listening' in stakeholder meetings?
- Taking notes on every word spoken
- Paraphrasing and asking clarifying questions to confirm understanding (Correct answer)
- Staying silent and nodding throughout the meeting
- Responding immediately to every point raised
Correct answer: Paraphrasing and asking clarifying questions to confirm understanding
Active listening involves paraphrasing and asking clarifying questions to verify you correctly understand the stakeholder's needs.
CAD Communication & Stakeholder Engagement 2
A developer needs to present a technical design to a non-technical business stakeholder.
Which communication approach is most effective?