Communication & Stakeholder Engagement Flashcards
7 cards from real CAD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
A developer needs to present a technical design to a non-technical business stakeholder. Which communication approach is most effective?
Answer: Focus on business outcomes and use analogies to explain technical concepts
Tailoring communication to the audience by focusing on business value and using analogies helps non-technical stakeholders understand technical decisions.
During sprint review, a stakeholder requests a major feature change not in scope. What is the best immediate response?
Answer: Acknowledge the request, log it as a backlog item, and discuss prioritization with the product owner
Acknowledging the request professionally and routing it through the backlog ensures proper prioritization without disrupting the current sprint.
Which document is best suited for capturing agreed-upon requirements to avoid scope creep with stakeholders?
Answer: Signed requirements traceability matrix
A signed requirements traceability matrix provides a formal, traceable record of agreed requirements, helping prevent scope creep.
A stakeholder is unresponsive to emails about a critical decision. What should a developer do?
Answer: Try an alternative communication channel and notify the project manager of the blocker
Switching communication channels and flagging the blocker to the project manager ensures the issue is addressed without stalling progress.
What is the primary purpose of a RACI matrix in stakeholder communication?
Answer: To define who is Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix clarifies roles and communication expectations for every task, reducing ambiguity in stakeholder engagement.
A developer discovers that two stakeholders have conflicting requirements. What is the most appropriate action?
Answer: Facilitate a meeting between the stakeholders to resolve the conflict collaboratively
Facilitating a collaborative resolution meeting ensures both stakeholders are heard and the team moves forward with a consensus-based decision.
Which of the following best describes 'active listening' in stakeholder meetings?
Answer: Paraphrasing and asking clarifying questions to confirm understanding
Active listening involves paraphrasing and asking clarifying questions to verify you correctly understand the stakeholder's needs.