CACs Serving Diverse Populations 3

Question 1

A client with a cognitive disability needs extra time and simplified explanations to understand plan options. The CAC should:

Accepted Answer

Provide assistance at whatever pace the client requires, using plain language and visual aids as needed

Answer

CACs must provide reasonable accommodations, including additional time and plain-language explanations, to serve clients with cognitive disabilities.

Question 2

Which document is generally NOT acceptable as proof of lawful presence for Marketplace enrollment?

Accepted Answer

Temporary visitor visa with no work authorization

Answer

A temporary visitor visa alone does not confer lawful presence status required for Marketplace eligibility; lawful presence requires specific immigration statuses.

Question 3

A Native American client tells you their tribe offers its own health program. How should a CAC factor this into the enrollment discussion?

Accepted Answer

Explain that American Indians and Alaska Natives have special Marketplace provisions, including cost-sharing exemptions and year-round enrollment

Answer

American Indians and Alaska Natives have unique Marketplace benefits, including reduced cost-sharing and a special enrollment period that is available year-round.

Question 4

When assisting an elderly client who struggles with online technology, a CAC should:

Accepted Answer

Offer paper application assistance or help navigate the online portal on the client's behalf with their consent

Answer

CACs can assist clients through the channel that best meets their needs, including paper applications, with the client's informed consent.

Question 5

A client discloses they are an undocumented immigrant. The CAC should:

Accepted Answer

Explain that undocumented individuals are not eligible for Marketplace coverage but may be eligible for emergency Medicaid and check if their children qualify

Answer

Undocumented individuals are not eligible for Marketplace plans but may qualify for emergency Medicaid, and CACs should check eligibility for any qualifying family members.

(CACs) Certified Application Counselor Practice Test

(CACs) Certified Application Counselor Practice Test

CACs Serving Diverse Populations 3