CACs CAC Roles and Responsibilities 2

Question 1

A CAC discovers that a client provided incorrect income information on their Marketplace application. What is the CAC's primary obligation?

Accepted Answer

Advise the client to correct the information and submit an application update

Answer

CACs must advise clients to provide accurate information and help them correct any errors on their applications.

Question 2

Which of the following activities is OUTSIDE the scope of a CAC's authorized role?

Accepted Answer

Recommending a specific health plan based on the CAC's commission

Answer

CACs are prohibited from accepting compensation from insurers or recommending plans based on financial incentives, as this conflicts with their duty to serve the consumer.

Question 3

A CAC is approached by a consumer who speaks limited English. What should the CAC do?

Accepted Answer

Assist the consumer using available language services or interpreter resources

Answer

CACs must take reasonable steps to provide meaningful access to services, including using available language assistance resources.

Question 4

How long must a CAC retain records of consumer assistance activities?

Accepted Answer

At least 3 years

Answer

CACs and their sponsoring organizations must retain records of consumer assistance activities for a minimum of three years.

Question 5

A consumer asks a CAC to help them understand the difference between a PPO and an HMO on the Marketplace. This request is:

Accepted Answer

Within a CAC's scope as part of providing educational information about plan options

Answer

Explaining plan types and general differences between them is educational assistance that falls within a CAC's authorized scope.

(CACs) Certified Application Counselor Practice Test

(CACs) Certified Application Counselor Practice Test

CACs CAC Roles and Responsibilities 2