Serving Diverse Populations Flashcards
7 cards from real CACS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Serving Diverse Populations flashcards as text
A client who is a DACA recipient (Deferred Action for Childhood Arrivals) asks if they qualify for Marketplace coverage. What should the CAC tell them?
Answer: DACA recipients are not considered lawfully present and are therefore not eligible for Marketplace coverage or premium tax credits
Under federal rules, DACA recipients are not considered lawfully present and are therefore ineligible for Marketplace coverage or premium tax credits, though state-based options may vary.
When working with a client who has experienced domestic violence, the CAC should be aware that:
Answer: Survivors may be able to enroll in a separate household from the abuser even if legally married, and special provisions may apply
Marketplace rules allow domestic violence survivors to apply as a separate household and may have special enrollment or income-reporting provisions.
A client from a collectivist culture feels uncomfortable discussing personal income and financial information. The CAC should:
Answer: Explain why income information is necessary for eligibility determination while being sensitive and respectful of the client's discomfort
CACs must gather required information but can do so with cultural sensitivity, explaining the necessity and maintaining a respectful, non-judgmental tone.
Which of the following is an example of a microaggression a CAC should avoid when serving clients from minority populations?
Answer: Asking an Asian-American client where they are 'really' from
Asking where someone is 'really' from implies they are not fully American and is a common microaggression that undermines trust.
A client has both Medicare and is potentially eligible for Medicaid ('dual eligible'). The CAC's best action is to:
Answer: Explain that dual eligibles do not qualify for Marketplace plans and assist with Medicaid enrollment or refer to a Medicare counselor
People eligible for Medicare cannot enroll in a Marketplace plan with premium tax credits; dual eligibles should be assisted with Medicaid enrollment or referred to a Medicare counseling program like SHIP.
A recently arrived refugee client is unsure of their exact immigration entry date. How should the CAC assist?
Answer: Help the client locate their immigration documents or contact the resettlement agency for accurate records
CACs should help clients locate supporting documents or connect them with resettlement agencies that maintain accurate records of refugee arrival information.
A client with a serious mental health condition becomes agitated during the enrollment session. The CAC's best response is to:
Answer: Calmly pause, check in with the client, offer to take a break or reschedule, and prioritize their comfort and safety
CACs should prioritize client wellbeing by pausing, checking in calmly, and offering accommodations such as breaks or rescheduling.