Serving Diverse Populations Flashcards
7 cards from real CACS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Serving Diverse Populations flashcards as text
A client with a cognitive disability needs extra time and simplified explanations to understand plan options. The CAC should:
Answer: Provide assistance at whatever pace the client requires, using plain language and visual aids as needed
CACs must provide reasonable accommodations, including additional time and plain-language explanations, to serve clients with cognitive disabilities.
Which document is generally NOT acceptable as proof of lawful presence for Marketplace enrollment?
Answer: Temporary visitor visa with no work authorization
A temporary visitor visa alone does not confer lawful presence status required for Marketplace eligibility; lawful presence requires specific immigration statuses.
A Native American client tells you their tribe offers its own health program. How should a CAC factor this into the enrollment discussion?
Answer: Explain that American Indians and Alaska Natives have special Marketplace provisions, including cost-sharing exemptions and year-round enrollment
American Indians and Alaska Natives have unique Marketplace benefits, including reduced cost-sharing and a special enrollment period that is available year-round.
When assisting an elderly client who struggles with online technology, a CAC should:
Answer: Offer paper application assistance or help navigate the online portal on the client's behalf with their consent
CACs can assist clients through the channel that best meets their needs, including paper applications, with the client's informed consent.
A client discloses they are an undocumented immigrant. The CAC should:
Answer: Explain that undocumented individuals are not eligible for Marketplace coverage but may be eligible for emergency Medicaid and check if their children qualify
Undocumented individuals are not eligible for Marketplace plans but may qualify for emergency Medicaid, and CACs should check eligibility for any qualifying family members.
A client's primary language is Somali and no interpreter is immediately available. What is the best immediate action?
Answer: Reschedule the appointment and arrange a qualified Somali interpreter for the next session
When a qualified interpreter is not available, rescheduling to ensure proper language access is better than proceeding without effective communication.
A client mentions they follow dietary laws that affect whether they will use certain covered services. How should a CAC respond?
Answer: Acknowledge the client's values, focus on coverage eligibility, and let the client make their own healthcare decisions
CACs respect clients' religious and personal values without judgment and focus on ensuring they understand their coverage options while making their own decisions.