Serving Diverse Populations Flashcards
7 cards from real CACS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Serving Diverse Populations flashcards as text
A client who is deaf communicates primarily through American Sign Language (ASL). What is the CAC's responsibility when assisting this individual?
Answer: Arrange for a qualified ASL interpreter or use a certified video remote interpreting service
CACs must provide effective communication access, which includes qualified ASL interpreters or approved video remote interpreting services.
When helping a client from a culture where family elders make all major decisions, a CAC should:
Answer: Respect the family decision-making process while ensuring the client's individual eligibility is assessed
CACs respect cultural norms around family decision-making while still ensuring the individual's eligibility and rights are properly addressed.
A client indicates they are experiencing homelessness and has no fixed address. How should the CAC handle the address field on the Marketplace application?
Answer: Enter a description of where the client sleeps or use a shelter or service provider address
Individuals experiencing homelessness can use a shelter address, service provider address, or description of where they sleep to meet the address requirement.
A client with limited English proficiency (LEP) prefers to have their teenage child interpret during the enrollment session. The CAC should:
Answer: Offer a qualified interpreter as the preferred option while respecting the client's right to use their child if they insist
CACs must offer qualified language assistance but must also respect a client's informed decision to use a family member after being informed of the option.
Which of the following best describes 'cultural humility' in the context of CAC work?
Answer: An ongoing process of self-reflection and openness to learning about a client's cultural background
Cultural humility is an ongoing, reflective practice of remaining open and respectful toward each client's unique cultural identity.
A client who recently obtained a green card asks whether they can enroll in a Marketplace plan. What is the correct response?
Answer: Green card holders are lawfully present and may enroll in Marketplace plans
Lawfully permanent residents (green card holders) are considered lawfully present and are eligible to enroll in Marketplace plans.
A transgender client is concerned about how their gender identity will appear on their health insurance. A CAC should:
Answer: Explain that the Marketplace uses the name and gender the applicant provides and connect them with resources about coverage of gender-affirming care
Marketplace applications use the name and gender the applicant provides, and CACs should also connect transgender clients with information about relevant coverage protections.